Spa Etiquette & Policies

Rose Spa Etiquette & Policies

Arrival

Please arrive 15 minutes prior to your appointment time for all spa related services in order to complete paperwork, and get changed into robe and slippers if applicable.

Cancellation Policy

Strict and enforced cancellation policy.

At The Rose Spa, your appointments are very important to us. We understand that appointments may need to be changed or canceled for many reasons. We ask that you cancel your appointment at least 24-hours in advance. 3 days in advance for groups of 3 or more, so we can fill your spot with clients on our waiting list. If you do not cancel in advance, you will be charged 50% of your service price for the missed appointment with your on-file credit card. Spa Members will lose their service for the month if not cancelled properly and within the 24 hour notice.

Effective January 1st, 2023.

No-Show Policy

At The Rose Spa, our service providers are commissioned based and lose income when appointments are missed. We understand that appointments may need to be changed or cancelled within the 24-hour notice for emergency situations. However, If you no-show/no call without notice on the day of your appointment, you will then be charged 60% of your booked service price. Please understand that without notice, we are unable to fill the missed appointment and our service providers lose revenue. Our service providers are commission based. We appreciate you being considerate of this policy.

Effective January 1st, 2023.

Late Policy

If you are 15 or more minutes late, we may ask that you reschedule your appointment so it will not affect our punctual clients. If we are unable to take you at the time you arrive, you will be charged for 50% of the service that you missed for that day even if you reschedule.

Effective January 1st, 2023

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card to guarantee a reservation including services intend to be paid with a gift card. Please have your credit card ready when booking online or by phone. If you agree to receive emails and texts from us, we have an automated appointment reminder via text that goes out 48 hours before your scheduled appointment. You will not be billed unless there is a “last minute” cancellation or no show. Upon checkout, guests may choose their method of payment.